Shipping Policy
At Peepul Tree, we strive to ensure your shopping experience is seamless from the moment you place your order until it arrives at your doorstep. Below is our Shipping Policy, which outlines how we handle shipping and delivery for your purchases.
1. Shipping Locations
We are pleased to offer shipping to locations within India. If you are located outside of our standard shipping areas, please contact our customer service for assistance.
2. Processing Time
Orders are typically processed within [2-4 business days] after confirmation of payment. You will receive an email notification once your order has been shipped, which will include tracking information.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the destination.
4. Delivery Timeframes
- Domestic Orders: Delivery typically takes between [4-10 business days] after processing.
- International Orders: Delivery may take between [7-21 business days], depending on the destination and customs clearance.
5. Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number.
6. Customs & International Orders
At Peepul Tree, we are excited to offer international shipping for our premium bed linens. All international orders are shipped from our office in India using reliable carriers such as DHL and FedEx.
Due to the nature of international shipping, you may be required to pay additional import duties and taxes upon the arrival of your shipment in your country. While the majority of orders do not incur any additional fees, we are unable to predict when or how much these customs duties may be assessed.
Key Points to Note:
- Responsibility for Duties and Taxes: If your order incurs any customs charges, you will be responsible for paying these fees directly to the courier (DHL or FedEx) at the time of delivery.
- Seamless Delivery: To enhance your shopping experience, we have partnered with DHL and FedEx to handle customs clearance on your behalf, ensuring your order is delivered directly to your doorstep.
If you have any questions regarding international shipping or customs charges, please don’t hesitate to reach out to our customer service team.
7. Customer Service
If you have any questions regarding our shipping policy or your order status, please do not hesitate to reach out to our customer service team:
Email: care@peepultreehome.com
Phone: +91 7722089870
Address: ECOMANTRA RETAIL LLP, D/27,406, YOGI KRUPA, YOGI NAGAR, BORIVALI WEST, Mumbai Suburban, Maharashtra, 400091